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- Cross-selling is vital to our agency.
We know that it's the stickiest way for retention,
so we're always looking for ways to cross-sell.
- Travelers' operations have provided us
with a wide variety of products from boat,
landlord, home, umbrella, as well as a list of accounts
that we have not rounded out, which all helps us
be efficient when servicing and writing new business.
- Our agency is at a 73% account rounding percentage
on our Travelers book of business;
so that's really what we focus on
right from the beginning with every client.
- The Assumed Auto Quote program,
it's not like anything that we've ever seen before.
We've been super impressed by Travelers' ability
to leverage the data points in ways
that we haven't seen other insurance companies do.
- We can just say, "Hey, I have a fantastic quote
"already ready for you.
I believe you have these three vehicles. Is that correct?"
And it makes the process a lot faster.
- The Assumed Auto Quote program
improved that productivity by 300%;
it was really, really fantastic.
- The partnership with Travelers is always evolving.
The tools that they bring to our staff,
the social media offerings that we can promote
with their support.
- Having a partner like Travelers really helps us
just with speed of quoting, and knowing that it's going
to be a positive customer interaction
and that you know the customer will be happy.
- We bring the best value to our clients
by total account selling, by providing that auto home
and umbrella coverage,
and Travelers does a great job
of being competitive in those products.
- Having a partner like Travelers,
for me and for our agency in particular,
it furthers that peace of mind.